Privacy statement

Who is responsible

The company shown at the bottom of every page is responsible for your data. Questions or requests? Email hallo@guest-laundry.nl.

What data we process

Your name, email address and, if you give it, phone number. For home orders your address and instructions for the courier; for hotel orders the hotel, your room number and, if you give it, your departure date. Also the contents of your order, your preferences, remarks, photos of bags and clothes at pick-up, intake and delivery, and any reviews, reports and credit.

When you scan the QR code in a hotel, we count that scan with the hotel, the room number on the card, the language and the time. No name or other personal data is included; it lets us show the hotel how often the card is used.

What we use it for

To carry out your order, to take payment and to keep you informed (performance of the contract). For our administration (legal obligation). To prevent misuse and improve our service (legitimate interest).

Who we share it with

The partner dry cleaner that cleans your clothes acts as a processor for us. It only sees your order code, the bag codes, the items, your preferences and your remarks, no name or address. Couriers only see the stops of their own shift today.

If you stay in a hotel, the reception sees your first name, the first letter of your last name and your room number, so they can take in and hand back your bag. The hotel does not see your email address or phone number.

Payments are handled by Mollie, our payment provider. We also use an email provider to send you messages.

How long we keep it

We automatically delete orders and the related data and photos 90 days after your order. Invoices and credit notes are kept for 7 years because the law requires it; they show your name, your room or address and what you ordered. Want us to delete your account? Email us.

Cookies

We only use functional cookies: your language, your login session, a cookie on the thank-you page that shows you just ordered, and after scanning a hotel card a half-hour cookie so a second scan is not counted twice. No tracking and no third-party analytics.

If you order in a hotel, we remember your name, email address, phone number and room for 14 days on your own device (not with us), so you do not have to fill everything in again. Tap ‘Not you?’ on the order page to clear it straight away.

Your rights

You may view, correct or delete your data, object to processing and have it transferred. Email hallo@guest-laundry.nl. If you disagree with how we handle your data, you can complain to the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).

Security

Everything runs over an encrypted connection. Login links work once and for 30 minutes. Photos can only be viewed via a secure link or by the staff who need them. We never ask for payment details: those go straight to the payment provider.

Messages we send

We only send messages about your own order: the confirmation with invoice, status changes, one reminder if your bag is not at reception shortly before the round, one message if your clean laundry is still waiting for you at reception, and one request for a review. No newsletters or advertising.